Support
We usually reply within two business days.
Set up your browser
- Open ZipFlip and click Copy path on the Incoming card.
- In your browser, open Settings → Downloads and set the download location to that folder. In Chrome and Edge it's "Location"; in Firefox it's "Save files to".
- Keep ZipFlip open, minimized or in the system tray. Finished files appear in your Destination folder.
You can also drag files onto ZipFlip or click Add files, without changing your browser settings.
A file says "Needs attention"
ZipFlip couldn't safely extract it. Common reasons: the download didn't finish, the ZIP is password-protected, it's split into several parts, or it contains unsafe file paths. Your original download is always kept. After downloading it again or fixing the problem, click Retry failed.
Where are my files?
Extracted files go to the Destination folder shown in ZipFlip; click Open on that card. Your original downloads stay in the Incoming folder. Double-click any row in ZipFlip to open it.
Change how folders are organized
Click Settings and choose Keep original folders, One flat folder or Group by media type. The choice applies to ZIPs processed from then on; existing folders aren't rearranged.
Keep ZipFlip running in the background
Click Keep in tray. ZipFlip keeps watching from the system tray; double-click its tray icon to bring it back. To quit, right-click the tray icon and choose Exit ZipFlip.
Windows SmartScreen or antivirus warnings
New apps can trigger Windows SmartScreen until Windows has seen them many times. Only install ZipFlip from this site or the Microsoft Store. If your antivirus flags it, email us the product name and the exact message before allowing it.
Uninstall
Microsoft Store version: Settings → Apps → ZipFlip → Uninstall. Direct version: exit ZipFlip, then delete the folder %LOCALAPPDATA%\Programs\ZipFlip and the ZipFlip shortcuts on your desktop and in the Start menu. Optionally also delete %LOCALAPPDATA%\ZipFlip, which holds your settings and file history. Your downloaded and extracted files are not deleted.